Shipping & Returns
- We take Paypal payments and also accept all major credit and debit cards. Payments can also be arranged via bank transfer by prior arrangement - please email us for details email@example.com.
We supply to the UK only and delivery is FREE. Orders are processed upon receipt of payment and fulfilled within 48 hours, even at weekends. Postage is by Royal Mail Second Class and subject to their opening hours, terms and conditions.
RETURN & EXCHANGE POLICY
We are very proud of our products and hope it never happens, but if for any reason you are not entirely happy with your purchase when it arrives, please retain the original packaging and get in touch by emailing firstname.lastname@example.org, include your order number in your message and let us know which items you are not happy with.
You may return any item in its original condition for a refund within 30 days from delivery. You will be required to arrange and pay for the return of the items to us at your own cost unless the return is requested for items which have been damaged in transit, defects, incomplete or incorrect orders. If the goods you receive are damaged or faulty in any way, we will be happy to exchange the items and cover your cost of postage.
We will notify you of the returns address by email. Please ensure you obtain and retain a Royal Mail proof of postage, in case, in the unlikely event, we do not receive the returned parcel. Refunds will be processed within 14 days of receiving your returned goods and credited to the original payment method. If you have requested an exchange, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. Orders are delivered by Royal Mail and are subject to their terms and conditions.